General Terms and Conditions

A contract concluded on the basis of this document will not be filed (it is not accessible afterwards, the conclusion of the contract is proven by the order data), it is concluded by a legal declaration made with indicative behavior, it does not qualify as a written contract, it is written in Hungarian, it does not refer to a code of conduct. In case of questions arising regarding the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details.

The scope of these GTC covers legal relationships on the Service Provider's website ( https://www.vasbutor.hu /) and its subdomains. These GTC are continuously available (and can be downloaded and printed at any time) from the following website: https://www.vasbutor.hu/pages/aszf

Definitions:

User: Any natural person, legal entity or organization that uses the services of the Service Provider and enters into a contract with the Service Provider.

Consumer: A User who is a natural person acting outside the scope of their profession, independent occupation or business activity.

Entrepreneur: A person acting in the course of his profession, independent occupation or business activity.

Service Provider: A natural or legal person or an organization without legal personality providing a service related to the information society, who provides a service to the User and who enters into a contract with the User.

1. SERVICE PROVIDER DATA:

Name of the service provider: Bontour Hungary Kft.
The service provider's registered office (and also the place of complaint handling): mailing address: 1174 Budapest, Régivam köz 4.
The service provider's contact information, regularly used electronic mail address for contact with users: info@vasbutor.hu
Service provider's company registration number/registration number: 0109208840
Service provider's tax number: 25330287-2-42
Name of the registering authority / licensing authority and license number (if any): Metropolitan Court Commercial Court
Service provider's phone number: +3614900588
Language of the contract: Hungarian
Hosting provider details:
Name: Shopify International Ltd.
Headquarters: Ireland
Contact: privacy@shopify.com

2. BASIC PROVISIONS:

2.1. Hungarian law shall govern any issues not regulated in these GTC and the interpretation of these GTC, with particular regard to the provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The relevant sectoral legal provisions shall govern special products. The mandatory provisions of the relevant legal provisions shall govern the parties even without a separate clause.

2.2. These GTC shall be effective from February 12, 2024 and shall remain in effect until revoked. The Service Provider shall publish any amendments to these GTC on the website and shall notify registered/or previously purchased Users of the changes by e-mail. The amendments shall not apply to previously concluded contracts, i.e. the amendments shall not have retroactive effect.

2.3. The Service Provider reserves all rights to the website, any part thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the website or any part thereof without the written consent of the Service Provider.

2.4. The Service Provider assumes no liability in connection with the sale and purchase of products published on other websites not affiliated with the Service Provider and not operated by the Service Provider.

3. REGISTRATION/PURCHASE

3.1. During registration/purchase, the User is obliged to provide his/her own, real data. In case of false data provided during purchase/registration or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes liability if the User uses its services in another person's name or with another person's data.

3.2. The Service Provider shall not be liable for any delivery delays or other problems or errors attributable to incorrect and/or inaccurate data provided by the User. However, the Service Provider informs the Users that, after consultation with the User and clear identification, the User may correct the incorrectly entered data in the order so that invoicing and delivery are not hindered.

3.3. The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).

4. RANGE OF PRODUCTS, SERVICES AVAILABLE FOR PURCHASE AND PRICES

4.1. The displayed products can be ordered online (in some cases by phone) from the webshop. The prices displayed for the products are in HUF, gross prices (i.e. they include the 27% VAT required by law, or, if the Service Provider invoices without VAT, the prices are the amounts to be paid), but do not include shipping and payment-related fees. Separate packaging costs - will not be charged, unless the User requests decorative or other special packaging.

4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products (if possible).

4.3. If a promotional price is introduced, the Service Provider shall fully inform Users about the promotion and its exact duration. When determining promotional prices, the Service Provider shall act lawfully, complying with the rules of Joint Decree 4/2009. (I. 30.) of the Ministry of Finance and the Ministry of Economy and Finance on the detailed rules for indicating the selling price and unit price of products, as well as the fees for services.

4.4. If, despite all due diligence, the Service Provider displays an incorrect price on the Web Store, or a price of “0” HUF or “1” HUF appears due to a system error, the Service Provider is not obliged to confirm the order at an incorrect price, but has the option to reject the offer and offer confirmation at the correct price, in which case the User has the right not to accept the modified offer. An incorrect price is understood as a price at which the entrepreneur does not have the contractual will to conclude the contract. According to Act V of 2013 on the Civil Code (Ptk.), a contract is concluded by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations would arise.

4.5 Low stock - In the case of low stock, the quantity of available products is 1-3 pcs. Given that we operate several web stores, if you order the same low stock product multiple times at the same time, it is possible that the product is no longer available when the order is approved.

5. ORDER PROCESS

5.1. After registration, the user logs into the webshop/or can start shopping without registration.

5.2. The user sets the number of products they wish to purchase.

5.3. The user places the selected products in the cart. The user can view the contents of the cart at any time by clicking on the "cart" icon.

5.4. If you do not wish to purchase any more products, check the quantity of the product you wish to purchase. You can delete the contents of the cart by clicking on the “delete - X” icon. To finalize the quantity, the User clicks on the “+,-” icon.

5.5. The user enters the delivery address and then the delivery/payment method, the types of which are as follows:

5.5.1. Payment methods:

Personal receipt: If you choose to pay upon receipt of the goods, the User pays the purchase price of the product with a bank card at the Service Provider's business premises or at another location designated by the Service Provider.

Payment by cash on delivery: If the ordered product is delivered by courier service, the User has the option to pay the total amount of the order to the courier in cash or by bank card upon receipt of the ordered product(s).

Added cash on delivery cost: 490 HUF

By bank transfer: The User is obliged to transfer the value of the ordered products to the bank account provided in the confirmation email within 3 days. After the amount has been credited to the Service Provider's bank account, the User is entitled to receive the product(s) in the manner specified by him/her.

Online with a bank card: The User has the option to pay the total value of the order online with a bank card through the secure payment system of the financial service provider used by the Service Provider.

Bank card payment:

I acknowledge that the following personal data stored by the Service Provider in the user database of https://www.vasbutor.hu/ will be transferred to the data processor. The scope of data transmitted by the data controller is as follows: Billing name and address, e-mail, telephone number.

5.5.2. Shipping costs (gross amounts):

5.6. The total amount payable includes all costs based on the order summary and confirmation letter. The user is obliged to verify without delay, pursuant to Section 6:127 of the Hungarian Civil Code, whether the quality and quantity of the ordered product(s) are adequate. The product(s) are delivered on working days between 8 a.m. and 5 p.m.

5.7. After providing the data, the User can send their order by clicking on the "order" button, but before that, they can check the provided data once again, send a comment with their order, or notify us of any other wishes related to the order by e-mail.

5.8. By placing an order, the User acknowledges that, in accordance with Section 15 and other conditions (e.g. Section 20) of Government Decree No. 45/2014 (II. 26.), the User is obliged to pay by placing an order.

5.9. Correction of data entry errors: Before closing the ordering process, the User can always go back to the previous phase, where he can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket. If the basket does not contain the desired quantity, the User can enter the number of pieces of the desired quantity in the data entry field in the quantity column. If the User wishes to delete the products in the basket, he clicks on the “X” “delete” button. During the order, the User has the continuous opportunity to correct/delete the entered data.

5.10. The User receives a confirmation by e-mail after sending the order. If this confirmation does not arrive at the User within the expected deadline depending on the nature of the service, but no later than 48 hours from the date of sending the User's order, the User is released from the offer or contractual obligation. The order and its confirmation shall be deemed to have arrived at the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or cannot receive messages due to the storage space belonging to his account being full.

5.11. The User acknowledges that the confirmation mentioned in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider notifies the User in another e-mail about the details of the order and its expected fulfillment following the automatic confirmation mentioned in the previous point.

6. PROCESSING AND FULFILLMENT OF ORDERS

6.1. Orders are processed in the order of receipt on working days and during working hours. It is also possible to place an order outside the times indicated for order processing; if it is placed after working hours, it will be processed on the following working day. In all cases, the Service Provider's customer service will confirm electronically when it will be able to fulfill your order.

6.2. General delivery deadline, within 1-3 working days from the conclusion of the contract.

6.3. Based on the purchase contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of damage shall pass to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk of damage shall pass to the buyer upon handover to the carrier, if the carrier has been commissioned by the buyer, provided that the carrier has not been recommended by the seller.

6.5. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the Seller fails to perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

6.6. The User has the right to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; or
b) the contract should have been performed at the specified performance time - and not at any other time - according to the agreement of the parties or due to the identifiable purpose of the service.

6.7. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and to immediately refund the amount paid by the User, and the Service Provider is obliged to ensure that the User asserts his other rights provided for by law in the event of defective performance.

6.8. The Service Provider draws the attention of the Users to the fact that if the User does not take delivery of the ordered product(s) that have been delivered in accordance with the contract (regardless of the payment method), he/she commits a breach of contract and falls into delay, precisely according to Section 6:156. (1) of the Civil Code ( in the event that the buyer does not take delivery of the package, the webshop is entitled to reject the next order) .

This means that, based on the rules of non-commissioned transactions, the Service Provider will also charge the Users the usual storage costs and the shipping costs (round trip) related to the product(s) if the Consumer does not indicate his/her intention to withdraw (and does not make a declaration whether he/she wishes to receive the ordered product(s).

The Service Provider draws the attention of Users to the fact that it will use the assistance of its lawyers to enforce our legal claims arising in this way, and therefore the User will be responsible for paying other (legal) costs arising from the breach of contract (including the fees for the payment order procedure).

7. RIGHT OF RESIGNATION

7.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26.) on the detailed rules for contracts between consumers and businesses, the Consumer has the right to withdraw from the contract without giving any reason.

The consumer exercises his right of withdrawal or termination

1. a) in the case of a contract for the sale of a product
2. aa) the product,
3. ab) when buying and selling multiple products, if the individual products are supplied at different times, the last product supplied,
4. ac) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
5. ad) if the product must be provided regularly within a specified period, the first service,

may be exercised within fourteen days from the date of receipt by the consumer or a third party designated by him, other than the carrier.

If the Service Provider does not comply with this information, the 14-day withdrawal period is extended by twelve months. If the Service Provider provides the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the date of provision of this information.

7.2. The Consumer may exercise his right of withdrawal by making a clear statement to this effect or by using the declaration template specified in Annex 2 of Government Decree 45/2014. (II.26.) .

7.3. The period for exercising the right of withdrawal expires 14 days from the day on which the Consumer, or a third party indicated by him, other than the carrier, takes possession of the product.

7.4. The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.5. The cost of returning the product must be borne by the Consumer, the Service Provider has not undertaken to bear this cost.

7.6. In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

7.7. The Consumer does not have the right of withdrawal in the case of a non-prefabricated product that was produced based on the Consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the Consumer.

7.8. The Consumer may also not exercise his right of withdrawal

1. in the case of a contract for the provision of a service, after the entire service has been performed, if the business has commenced the performance with the express prior consent of the Consumer and the Consumer has acknowledged that he will lose his right of termination after the entire service has been performed;
   b. in respect of a product or service whose price or fee is subject to possible fluctuations in the financial market that cannot be influenced by the undertaking, even during the period open for exercising the right of withdrawal;
   c) in relation to a product that is perishable or has a short shelf life;
   d. in respect of a product in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;
   e. in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
   f. in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
   g. in the case of a business contract where the business visits the Consumer at the express request of the Consumer to carry out urgent repair or maintenance work;
   h. regarding the sale and purchase of sealed audio or video recordings and copies of computer software, if the Consumer has opened the packaging after delivery;
   (i) in respect of newspapers, magazines and periodicals, with the exception of subscription contracts;
   j. in the case of contracts concluded at public auction;
   k. in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
   l. with regard to digital data content provided on a non-tangible data carrier, if the business has commenced performance with the Consumer's express prior consent and, at the same time as this consent, the Consumer has declared his acknowledgement that he will lose his right of withdrawal after commencement of performance.

7.9. The Service Provider shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, without undue delay, but at the latest within fourteen days of the date on which the business became aware of the withdrawal from the distance contract. However, the Service Provider shall have a right of retention.

7.10. During the refund, the Service Provider uses the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer will not incur any additional costs as a result of the use of this refund method.

7.11. The Consumer is obliged to return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider.

7.12. In the event of a written withdrawal, it is sufficient for the consumer to send the withdrawal statement within 14 days.

7.13. The Consumer shall comply with the deadline if he/she returns or hands over the product(s) before the expiry of the 14-day period. The return shall be deemed to have been completed within the deadline if the Consumer sends the product before the expiry of the deadline.

7.14. The consumer shall bear only the direct cost of returning the product, unless the Service Provider has agreed to bear this cost.

7.15. The Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a method of transport other than the cheapest standard method of transport offered by the Service Provider.

7.16. The Service Provider may withhold the refund until the goods(s) have been returned or the Consumer has provided evidence that they have been returned: whichever is earlier.

7.17. If the Consumer wishes to exercise his/her right of withdrawal, he/she may notify the Service Provider in writing (using the attached declaration), by telephone or in person. When notifying in writing by post, the date of posting is taken into account, and when notifying by telephone, the date of notification by telephone. The Consumer may return the ordered product to the Service Provider by post, in person or by courier service.

7.18. The Consumer is only liable for any depreciation resulting from use exceeding the use necessary to establish the nature, properties and functioning of the product.

We would like to draw the attention of our Customers that our flat-packed furniture is delivered in special packaging that protects the integrity of the goods. In case of withdrawal, please return the product in its original packaging. Otherwise, we reserve the right to withhold an amount corresponding to the degree of depreciation.

7.19. Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses can be found here .

7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here .

7.21. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these Regulations.

7.22. The right of withdrawal applies only to Users who are considered Consumers under the Civil Code.

7.23. The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their profession, independent occupation or business activity.

7.24. (Applicable only if the Service Provider also provides services in addition to the sale.) If the Consumer terminates the distance contract after the commencement of performance, he is obliged to pay the enterprise a fee proportional to the services provided up to the date of notification of the termination to the enterprise. The amount to be paid by the Consumer proportionally shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the Consumer proves that the total amount thus determined is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract.

7.25. Procedure for exercising the right of withdrawal:

7.25.1. If the Consumer wishes to exercise the right of withdrawal, he/she is obliged to indicate his/her intention to withdraw at the Service Provider's contact details.

7.25.2. The consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of withdrawal in writing, it is sufficient to send the declaration of withdrawal within 14 days. In the case of notification by post, the date of posting is taken into account, and in the case of notification by email, the time of sending the email is taken into account.

7.25.3. In the event of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of notification of his/her withdrawal, or to hand it over to the service provider. The deadline is deemed to have been met if the product is sent before the 14-day deadline expires (i.e. it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.25.4. However, the Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

7.25.5. When buying and selling multiple products, if the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days of receiving the last delivered product, or in the case of a product consisting of multiple items or pieces, the last delivered item or piece.

8. WARRANTY, GUARANTEE

Incorrect performance

The Service Provider shall perform defectively if the service does not meet the quality requirements set out in the contract or by law at the time of performance. The Service Provider shall not perform defectively if the beneficiary was aware of the defect at the time of conclusion of the contract or should have been aware of the defect at the time of conclusion of the contract.

Any clause in a contract between a consumer and a business that deviates from the provisions of this chapter on warranty and guarantee to the detriment of the consumer is void.

Several warranty rights are only available to Users who are considered consumers under the Civil Code.

Business User: a person who acts within the scope of their profession, independent occupation or business activity.

Warranty

8.1. In what cases can a User exercise his right to a warranty?

In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code.

8.2. What rights does the User have based on his warranty claim?

The User may – at his/her choice – make the following claims under the warranty: he/she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would entail disproportionate additional costs for the enterprise compared to the fulfillment of his/her other claim. If the repair or replacement was not requested or could not be requested, he/she may request a proportional reduction of the consideration or – as a last resort – may withdraw from the contract. He/she may also transfer his/her chosen warranty right to another one, but the User shall bear the cost of the transfer, unless it was justified or the enterprise gave a reason for it.

The Consumer is also entitled - depending on the severity of the breach of contract - to request a proportional reduction of the consideration or to terminate the purchase contract if

1. (a) the undertaking has not carried out the repair or replacement, or has carried out the repair or replacement but has not carried out the dismantling and re-commissioning, in whole or in part, or has refused to bring the goods into conformity with the contract;
2. b) there has been a repeated failure to perform, despite the undertaking's attempts to bring the goods into conformity with the contract;
3. c) the defect in performance is of such gravity that it justifies an immediate price reduction or immediate termination of the sales contract; or
4. d) the business has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without significant prejudice to the interests of the Consumer.

If the Consumer wishes to terminate the sales contract citing defective performance, the burden of proof lies with the business to prove that the defect is insignificant.

The Consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the business fulfills its obligations regarding the conformity of the performance and defective performance.

The reasonable period of time for the repair or replacement of the goods shall be calculated from the time the Consumer notified the business of the defect.

The consumer must make the goods available to the business for repair or replacement.

The undertaking must ensure the return of the replaced goods at its own expense. If the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.

The reduction of the consideration is proportionate if its amount is equal to the difference between the value due to the Consumer in the event of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the purchase contract under the warranty can be exercised by means of a legal statement addressed to the business expressing the decision to terminate.

If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of them, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that comply with the contract.

If the Consumer terminates the purchase contract in whole or in part of the goods supplied under the purchase contract,

1. a) the Consumer must return the affected goods to the business at the business's expense; and
2. b) the business must immediately refund the purchase price paid for the goods concerned to the Consumer as soon as it has received the goods or proof of return of the goods.

8.3. Within what deadline can the User assert his/her warranty claim?

The user (if he/she is a consumer) is obliged to report the defect immediately after its discovery, but no later than within two months from the discovery of the defect. However, we would like to draw your attention to the fact that he/she may no longer enforce his/her warranty rights beyond the two-year (1-year in the case of a business or used products) limitation period from the performance of the contract. (In the case of products with an expiration date, the warranty can be enforced until the end of the expiration date).

If, in the case of goods containing digital elements, the sales contract provides for the continuous supply of digital content or a digital service over a specified period of time, the business is liable for a defect in the goods relating to the digital content or digital service, if the defect

1. a) in the case of continuous service not exceeding two years, within two years from the date of delivery of the goods; or
2. b) in the case of continuous service exceeding two years, during the entire period of continuous service

occurs or becomes recognizable.

8.4. Against whom can you assert your warranty claim?

The User may assert a warranty claim against the Service Provider.

8.5. What other conditions are there for enforcing your warranty rights (if the User qualifies as a consumer)?

Within 1 year from the date of delivery, there is no other condition for asserting a warranty claim other than notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of delivery, the User is obliged to prove that the defect recognized by the User already existed at the time of delivery.

Product warranty

8.6. In what cases can a User exercise his/her product warranty rights?

In the event of a defect in a movable item (product), the User may – at his/her choice – assert a warranty claim for materials or a product warranty.

8.7. What rights does the User have based on his product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

8.8. In what cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of its release to the market, or if it does not have the properties specified in the description provided by the manufacturer.

8.9. Within what deadline can the User assert his product warranty claim?

The User may assert his/her product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, he/she loses this right.

8.10. Against whom and under what other conditions can you assert your product warranty claim?

You may exercise your product warranty claim exclusively against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.

8.11. In what cases is the manufacturer (distributor) exempt from its product warranty obligation?

The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:
– the product was not manufactured or placed on the market as part of its business activities, or
– the defect was not detectable at the time of placing on the market, based on the state of science and technology, or
– the product defect results from the application of a law or mandatory official regulation.
The manufacturer (distributor) only needs to prove one reason to be exempted.
Please note that you cannot assert a warranty claim and a product warranty claim simultaneously for the same defect. However, if your product warranty claim is successful, you may assert a warranty claim against the manufacturer for the replaced product or repaired part.

The warranty does not apply to products that have been improperly stored or assembled, used improperly or for purposes other than those intended, modified, or cleaned improperly, using improper methods or cleaning agents. The warranty does not apply to normal wear and tear, cuts or scratches, or damage caused by impact or accident. The products are intended for indoor use only, unless specifically stated on the product packaging or in the product description. The warranty does not apply if the product has been stored outdoors or in a humid environment (except for products recommended for outdoor use). The warranty does not apply to indirect or consequential damages.

Intended use
The intended use of the products sold in the store is determined by the product description. Unless otherwise stated in the product description, all furniture made of MDF, plywood, chipboard is intended for indoor, household use only and is not suitable for public, commercial or outdoor use.
Outdoor use or storage in an environment exposed to moisture, precipitation, temperature and humidity fluctuations is not considered intended use.
Damage resulting from improper use is not covered by the warranty.

The warranty does not apply to used products purchased under a consumer contract in the Outlet section.

Warranty (for new durable consumer goods)

8.12. In what cases can a Consumer exercise his/her warranty rights?

In the event of defective performance, the Service Provider is obliged to provide a warranty based on Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods, if the user qualifies as a Consumer.

8.13. What rights and within what time limit does a consumer have under the warranty?

Warranty period:

1. a) 1 year in the case of a sales price of HUF 10,000 but not exceeding HUF 100,000 ,
2. b) 2 years in the case of a sales price exceeding 100,000 forints but not exceeding 250,000 forints ,
3. c) 3 years for sales prices above 250,000 HUF .

Failure to meet these deadlines will result in loss of rights.

The warranty period begins on the day the consumer product is handed over to the Consumer, or if the installation is carried out by the Service Provider or its agent, on the day of installation.

If the Consumer puts the consumer product into operation more than six months after delivery, the starting date of the warranty period is the date of delivery of the consumer product.

The Consumer may, at his/her choice, assert his/her claim for repair directly at the Service Provider's headquarters, any of its locations, branches, or the repair service indicated by the company on the warranty card.

Based on the warranty claim, at the choice of the beneficiary

1. may request repair or replacement, unless the fulfillment of the chosen warranty right is impossible or if it would result in disproportionate additional costs for the obligor - compared to the fulfillment of another warranty claim - taking into account the value of the service in a faultless condition, the severity of the breach of contract and the harm caused to the entitled party by the fulfillment of the warranty right; or
2. may request a proportionate reduction of the consideration or may withdraw from the contract if the obligor has not undertaken to repair or replace, is unable to fulfill this obligation (...), or if the entitled party's interest in the repair or replacement has ceased.

There is no right to cancel due to a minor error.

You should aim for 15 days.

Pursuant to Section 5 of Decree 19/2014. (IV. 29.) of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business, the Service Provider must strive to carry out the repair or replacement within a maximum of 15 days . If the duration of the repair or replacement exceeds 15 days, the Service Provider must inform the Consumer of the expected duration of the repair or replacement . The information shall be provided electronically or in another manner suitable for confirming receipt by the Consumer, with the Consumer's prior consent.

If it turns out that the product cannot be repaired

If, during the first repair of the consumer product during the warranty period, the Service Provider determines that the consumer product cannot be repaired , the Service Provider is obliged to replace the consumer product within 8 days , unless otherwise specified by the Consumer. If the consumer product cannot be replaced, the Service Provider is obliged to refund the purchase price to the Consumer within 8 days.

If the product breaks for the fourth time

If the consumer product fails again after being repaired 3 times during the warranty period - if the Consumer does not request a proportional reduction in the purchase price, and the Consumer does not wish to repair the consumer product at the expense of the enterprise or have it repaired by someone else, the Service Provider is obliged to replace the consumer product within 8 days . If it is not possible to replace the consumer product, the Service Provider is obliged to refund the purchase price to the Consumer within 8 days.

If it is not fixed within 30 days

If the consumer product is not repaired within 30 days of the notification of the repair request to the Service Provider, the Service Provider is obliged to replace the consumer product within 8 days after the unsuccessful expiry of the thirty-day deadline, unless otherwise specified by the Consumer. If the consumer product cannot be replaced, the Service Provider is obliged to refund the purchase price to the Consumer within 8 days after the unsuccessful expiry of the thirty-day repair deadline.

8.14. When is the company exempt from its warranty obligation?

The Service Provider is only exempted from its warranty obligation if it proves that the cause of the defect occurred after the performance. Please note that you cannot assert a warranty claim and a warranty claim, or a product warranty claim and a warranty claim, simultaneously and in parallel due to the same defect, otherwise the Consumer is entitled to the rights arising from the warranty regardless of the rights described in the product and warranty chapters.

8.15. The Service Provider is not liable for damage resulting from natural wear and tear/obsolescence beyond the warranty period (professionally expected lifespan).

8.16. The Service Provider is also not liable for any damages resulting from incorrect or careless handling, excessive use, or effects other than those specified, or other improper use of the products after the risk of damage has passed.

8.17. If the Consumer submits a replacement request within three working days of purchase (installation) due to a defect in the consumer product, the Service Provider is obliged to replace the consumer product, provided that the defect prevents its intended use.

9. PROCEDURE IN THE EVENT OF A WARRANTY CLAIM (IN THE CASE OF USERS QUALIFIED AS CONSUMERS)

9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the Consumer.

9.2. The Consumer is obliged to provide proof of the conclusion of the contract (with an invoice or even just a receipt).

9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (Section 6:166 of the Civil Code).

9.4. The Service Provider is obliged to record the warranty or guarantee claim reported to it by the Consumer.

9.5. A copy of the report must be made available to the Consumer immediately and in a verifiable manner.

9.6. If the Service Provider is unable to state the feasibility of the Consumer's warranty or guarantee claim upon notification thereof, it is obliged to notify the Consumer of its position – in the event of rejection of the claim, the reason for the rejection and the possibility of contacting a conciliation body – within five working days, in a verifiable manner.

9.7. The Service Provider is obliged to keep the minutes for three years from the date of their recording and to present them to the inspection authority upon request.

9.8. The Service Provider shall endeavour to complete the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider shall inform the Consumer of the expected duration of the repair or replacement . The information shall be provided, with the Consumer's prior consent, electronically or in another manner capable of proving receipt by the Consumer.

10. MISCELLANEOUS PROVISIONS

10.1. The Service Provider is entitled to use a collaborator to fulfill its obligations. It is fully responsible for the illegal conduct of such collaborator, as if it had committed the illegal conduct itself.

10.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

10.3. If the Service Provider does not exercise its rights under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Any waiver of any right shall be valid only if there is an express written declaration to this effect. The fact that the Service Provider does not strictly adhere to any essential condition or provision of the Regulations on one occasion does not mean that it waives its right to insist on strict compliance with the given condition or provision in the future.

10.4. The Service Provider and the User shall attempt to settle their disputes amicably.

10.5. The Parties acknowledge that the Service Provider's webshop operates in Hungary and is maintained there. Since the site can also be visited from other countries, the users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law. If the user is a consumer, then, pursuant to Section 26 (1) of the Civil Code, the court of the defendant's (Consumer's) domestic residence shall have exclusive jurisdiction in disputes arising from this contract against the Consumer.

10.6. The Service Provider does not apply different general access conditions for access to products in the webshop for reasons related to the User's citizenship, place of residence or place of settlement.

10.7. The Service Provider does not apply different conditions to the payment transaction – with regard to the payment methods it accepts – for reasons related to the User's citizenship, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the European Union.

10.8. The Service Provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC.

11. COMPLAINT HANDLING PROCEDURE (FOR USERS QUALIFIED AS CONSUMERS)

11.1. The Service Provider aims to fulfill all orders in good quality and to the full satisfaction of the customer. If the User nevertheless has any complaints regarding the contract or its fulfillment, they can submit their complaints by telephone, e-mail or by letter at the above address.

11.2. The Service Provider shall immediately investigate the oral complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it and shall provide a copy thereof to the customer.

11.3. The Service Provider shall respond to the written complaint in writing within 30 days. It shall justify its position rejecting the complaint. The Service Provider shall keep the minutes of the complaint and a copy of the response for 3 years and shall present them to the supervisory authorities upon their request.

11.4. Please note that if your complaint is rejected, you may initiate proceedings with an official or conciliation body, as follows:

11.5. The Consumer may file a complaint with the consumer protection authority:

Pursuant to paragraphs (1)-(3) of Section 45/A of the Consumer Protection Act and Government Decree 387/2016. (XII. 2.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek

11.6. In the event of a complaint, the Consumer has the option of contacting a conciliation body, whose contact details can be found here:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Phone number: (72) 507-154; (20) 283-3422

Fax number: (72) 507-152

President: Dr. Ferenc Bércesi

Website address: www.baranyabekeltetes.hu

E-mail address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Mailing address: 6001 Kecskemét P.O. Box 228.

Phone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538

President: Dr. Zsuzsanna Horváth

Website address: www.bacsbekeltetes.hu

E-mail address: bekeltetes@bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: (66) 324-976

Fax number: (66) 324-976

President: Dr. László Bagdi

Website address: www.bmkik.hu

Email address: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: (46) 501-091 (new cases); 501-871 (ongoing cases)

President: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

E-mail address: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186

President: Dr. Éva Veronika Inzelt

Website address: https://bekeltet.bkik.hu/

E-mail address: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: (62) 554-250/118 ext.

Fax number: (62) 426-149

President: Dr. Károly Horváth

Website address: www.bekeltetes-csongrad.hu

E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúséta Square 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312

President: Dr. József Vári Kovács

Website address: www.bekeltetesfejer.hu

E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: (96) 520-217

President: Dr. Beáta Bagoly

Website address: https://gymsmkik.hu/bekelteto

E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Headquarters: 4025 Debrecen, Petőfi Square 10.

Administrative location: 4025 Debrecen Vörösmarty u. 13-15.

Phone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720

President: Dr. Zsolt Hajnal

Website address: https://www.hbmbekeltetes.hu

Email address: bekelteto@hbkik.hu

Heves County Conciliation Board

Mailing address: 3300 Eger, P.O. Box 440.

Customer reception: 3300 Eger, Hadnagy u. 6. ground floor

Phone number: (36) 416-660/ext. 105 Fax number: (36) 323-615

President: Dr. István Gondos

Website address: www.hkik.hu/hu/content/bekelteto-testulet

E-mail address: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Mediation Board

Address: 5000 Szolnok, Verseghy park 8. 3rd floor

Phone number: (20) 373-2570

Fax number: (56) 370-005

President: Dr. Lajkóné Dr. Judit Vígh

Website address: https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet

E-mail address: bekeltetotestulet@iparkamaraszolnok.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Main Square 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

President: Dr. Gabriella Bures

Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet

Email address: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány u. 9/a

Phone number: (32) 520-860

Fax number: (32) 520-862

President: Dr. Erik Pongó

Website address: www.nkik.hu

Email address: nkik@nkik.hu

Pest County Conciliation Board

Registered office: 1055 Budapest, Balassi Bálint u. 25. IV/2.

Mailing address: 1364 Budapest, P.O. Box: 81

Phone number: (1)-269-0703

Fax number: (1)- 269-0703

President: Dr. Pál Koncz

Website address: www.panaszrendezes.hu

Email address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna Street 6.

Phone number: (82) 501-000

Fax number: (82) 501-046

President: Dr. Imre Csaplaros

Website address: https://www.skik.hu/bekelteto-testulet-159

Email address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: (42) 420-180

Fax number: (42) 420-180

President: Mrs. Görömbeiné Dr. Katalin Balmaz

Website address: www.bekeltetes-szabolcs.hu

Email address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661; (30) 664-2130

Fax number: (74) 411-456

President: Gréta Mónus

Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2

E-mail address: bekeltett@tmkik.hu; kamara@tmkik.hu

Vas County Conciliation Board

Customer reception: 9700 Szombathely, Rákóczi Ferenc u. 23.

Phone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

President: Dr. Zoltán Kövesdi

Website address: www.vasibekelteto.hu

Email address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti Square 1.

Phone number: (88) 814-121; (88) 814-111

Fax number: (88) 412-150

President: Dr. Klara Herjavecz

Website address: www.bekeltetesveszprem.hu

E-mail address: info@bekeltetesveszprem.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi Street 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

President: Dr. Sándor Molnár

Website address: www.bekelteteszala.hu

Email address: zmbekelteto@zmkik.hu

11.7. The conciliation body is responsible for the out-of-court settlement of consumer disputes. The conciliation body is responsible for attempting to reach an agreement between the parties for the purpose of settling the consumer dispute; if this fails, it shall make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the consumer or the Service Provider, provide advice on the rights and obligations of the Consumer.

11.8. In the event of a cross-border consumer dispute related to an online purchase or service contract - taking into account the jurisdiction rules specified in Section 20 of the Fgytv. - the conciliation body operated by each county (capital city) chamber of commerce and industry may act.

11.9. In case of a complaint, the Consumer may use the EU Online Dispute Resolution Platform. Using the platform requires a simple registration in the European Commission system, by clicking here. After that, the Consumer may submit his complaint via the online website, the address of which is: http://ec.europa.eu/odr

11.10. The Service Provider is obliged to cooperate in the conciliation body procedure. Within this framework, it is obliged to send its response to the conciliation body and ensure the participation of the person authorized to establish a settlement at the hearing. If the registered office or business location of the enterprise is not registered in the county of the chamber operating the territorially competent conciliation body, the enterprise's obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the Consumer's needs.

11.11. If the Consumer does not apply to a conciliation body or the procedure is unsuccessful, the Consumer has the option of applying to court to resolve the dispute. The lawsuit must be initiated with a statement of claim, which must include the following information:
• the court in question;
• the names, residences and legal positions of the parties and their representatives;
• the right sought to be asserted, by presenting the facts on which it is based and the evidence thereof;
• the data from which the jurisdiction and competence of the court can be established;
• a firm request for a court decision.
The document or a copy thereof whose content is cited as evidence must be attached to the claim.

12. COPYRIGHTS

12.1. Since https://www.vasbutor.hu/, as a website, qualifies as a copyrighted work, it is prohibited to download (replicate), retransmit to the public, use in any other way, store electronically, process and sell the contents or any part thereof appearing on the https://www.vasbutor.hu/ website without the written consent of the Service Provider. At the same time, the User may download the GTC and the data management information without any conditions or restrictions and store them in any form.

12.2. Any material may be taken from the website https://www.vasbutor.hu/ and its database only with a reference to the given website, even with written consent.

12.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, and its online advertising spaces.

12.4. It is prohibited to adapt or reverse engineer the content or parts of the https://www.vasbutor.hu/ website; to establish user IDs and passwords in an unfair manner; to use any application with which the https://www.vasbutor.hu/ website or any part thereof can be modified or indexed.

12.5. The name https://www.vasbutor.hu/ is protected by copyright, and its use, except for references, is only possible with the written consent of the Service Provider.

12.6. The User acknowledges that in the event of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image, or HUF 20,000 gross per word. The User acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In the event of copyright infringement, the Service Provider applies a notarial certificate of fact, the amount of which is also passed on to the infringing user.

13. DATA PROTECTION

The website's data management information is available at the following page: https://www.vasbutor.hu/adatvedelmi-szabalyzat

Budapest, February 12, 2024.

Withdrawal form template

(fill in and return only if you intend to withdraw from the contract)

Addressee: Bontour Hungary Kft., mailing address: 1174 Budapest, Régivam köz 4, info@vasbutor.hu, +3614900588

I, the undersigned, declare that I exercise my right of withdrawal/termination for the purchase of the following product(s):

Order date/receipt date:

Name of consumer(s):

Consumer(s) address:

Order number:

Signature of the consumer(s) (only in case of written notification):

Date: